We've heard how best friendship ought to exist b/w support & product management teams. But saying "if product management is done right it'd totally eliminate support teams" is utopian. Here's why!
Today the world is knee-deep into smartness / smart technology & it's just a matter of time before we'd be neck-deep.
Here's a thread🧵 exploring what it'd take for customer support / championing to scale smartness levels?
https://typefully.com/BgpInv/xfKMRcL
#productmanagement #smart #technology #insight
Today the world is knee-deep into smartness / smart technology & it's just a matter of time before we'd be neck-deep.
Here's a thread🧵 exploring what it'd take for customer support / championing to scale smartness levels?
https://typefully.com/BgpInv/xfKMRcL
#productmanagement #smart #technology #insight